Each bundle solves a distinct dealership problem and stands on its own. Stack them and they amplify each other: the coaches who run your onsite work grade your floor against the same tech stack.
Download the Capabilities Overview (PDF)Dealers buy trainers who train once and leave. Programs that don't get reinforced. Reports nobody acts on. Pinnacle's model is the opposite, an embedded coach who diagnoses your store, builds an Action Plan, and comes back every month to reinforce what was taught and adjust what wasn't sticking.
A Pinnacle coach walks your store: CRM hygiene, live calls, BDC, sales floor, service drive. Output: a written, prioritized Action Plan tied to specific people and behaviors.
Your coach returns each month. Reviews the prior plan. Adds the next batch. Live role-play with named reps. Carry-forward accountability, nothing leaves until it's delivered.
A dedicated account manager checks in between visits to keep deliverables moving and surface KPI movement vs the Assessment baseline. Named point of contact, real-time portal access.
Current-state vs target-state across BDC, sales, service.
Real-time scoring with the rep at the desk, between calls.
Pinnacle-built tool tracking action items, owners, KPIs over time.
Phone Set/Show/Sold %, Internet Show/Sold %, Sales Conversion.
Structured interviews to surface friction your numbers can't see.
Structured routines vs goal posts; frameworks over scripts.
Other consultants deliver a report and disappear. Pinnacle delivers a coach. The same human walks your floor every month, runs the role-play with your reps, and tracks every action item until it lands, measured against the same mystery-shop benchmarks we use to grade the rest of the industry.
Most dealerships fly blind on what's happening at the lead level. Calls that don't connect. Reps doing the minimum because nobody's watching. Customers comparing you against the competition. Pinnacle's tech stack closes the gaps, with the same operating discipline our coaches bring onsite.
Every inbound and outbound call tracked, recorded, and scored. Spot quality gaps before they cost you opportunities. Catch the calls your team is letting go cold.
Real-time activity dashboard, rep by rep, day by day. Built-in AI helps your team engage and manage leads faster, with the right next action surfaced automatically.
Real customer experiences scored end to end. Plus head-to-head competitive shops so you know where you win, and where your competitor is taking your deals.
| Rank | Rep | Activities | Calls | Contacts | Appts | Contact % | Appt % | Goal Attain |
|---|---|---|---|---|---|---|---|---|
| 1 | Monica SolesbyBDC, Sales | 712 | 676 | 155 | 51 | 23% | 7.5% | 638% |
| 2 | Sara MartinBDC, Sales | 643 | 614 | 91 | 27 | 15% | 4.4% | 338% |
| 3 | Gisselle ArellanoBDC, Sales | 476 | 471 | 214 | 2 ⚠ | 45% | 0.4% | 25% |
| 4 | Paige MaskovichBDC, Sales | 2 | 2 | 2 | 1 | 100% | 50% | 2% |
Carrier-level visibility, spam-label monitoring, recording capture.
Activity, contact, appt + conversion dashboards. Goal pacing.
Cross-metric pattern recognition. Prescriptive coaching prompts.
Suggested response drafting, next-best-action surfacing.
End-to-end mystery shop methodology + competitive comparison.
KPI delta vs Assessment baseline, action plan reconciliation.
This isn't generic dealer SaaS. Every tool in the stack was built around what Pinnacle coaches need to see during a live engagement. The data doesn't just sit in a dashboard, it feeds the next coaching conversation.
A fully trained, US-based BDC that drops into your store and handles inbound and outbound across sales and service, coached by the same trainers who run our onsite work. Available on request.
One conversation tells us which gap is costing you the most, and which bundle (or combination) closes it fastest. No proposal until we've walked your store with you.