One day, hands on keyboards. Thirty days of follow-through. Better at their jobs by Monday morning.
Most AI training teaches people how to use the tools. This one teaches your team to make those tools work in a store where customers, people, process, and vendors all collide. Hands on keyboards before 9:30, and no more than ten minutes of talking before every exercise.
Every attendee builds prompts for three real, repetitive tasks they brought from their own desk. Not clever examples. Work they do every week.
Your CRM, chat, BDC, and scheduling tools already have AI in them. Learn what it actually does, where it breaks, and when it should hand off to a person.
Everyone leaves with a written 30-day plan. We check back in, and the certificate is earned in the field, not in the room.
Same fundamentals for everyone. Exercises built around each person's actual job, with tables seated by department so the scenarios and the feedback stay relevant.
Your track mystery-shops a live AI product, your own chat or AI BDC, and scores it: does it know real inventory, does it make promises it can't keep, does it hand off at the right moment? You leave with a vendor evaluation scorecard and a baseline to hold them to.
Personal emails and texts, objection handling, vehicle comparisons, and appointment prep, without the AI smell.
Lead responses, call summaries, and practice conversations with AI playing the customer who stopped replying three days ago.
Turn tech notes into language customers trust, write declined-service follow-ups, and answer the tough review.
Product explanations, presentation practice, campaign drafts, procedures, and summaries, never unapproved credit decisions.
Mornings build the skill. Afternoons put it to work. Each block is mostly exercise, using fictional customer data throughout.
We have been mystery-shopping dealerships for a long time. Now we shop the AI too.
Your people practice a real customer conversation with AI playing the customer, then get coached on the spot. It teaches prompting, communication, and judgment at the same time.
Impressive demos are easy. Teams shop a real AI product and score what a customer actually experiences.
Data rules are taught before anyone touches a keyboard, then tested in a judgment drill later in the day. Every attendee leaves with a one-page Responsible AI Quick Guide.
Drafting, rewriting, summarizing, and brainstorming with no customer, employee, or deal data in the prompt.
CRM exports, call transcripts, and performance data go only into approved business environments, with names stripped where possible.
Credit applications, financial information, personnel records, and public responses to complaints.
A few tools your team will actually reuse. Not a binder of slides.
Tested prompts for customer emails, service explanations, internal messages, and coaching, including three built for your own job.
A consistent way to test accuracy, integration, customer experience, measurement, and accountability.
One page: green / yellow / red data rules, verification habits, and when a human has to sign off.
Department-specific customer scenarios to keep practicing with AI long after the workshop.
One repetitive task, one customer-experience improvement, a way to measure it, and a named owner.
Awarded after the 30-day check-in, when you show a workflow you put to work. Proof of application, not attendance.
Login problems eat the first hour of most AI trainings. We set everything up in advance so your team starts working right away.
A salesperson writing a better email is valuable. A manager who catches an AI BDC booking appointments on cars you don't have is worth the whole day.
Bring the whole store or start with the people you want sharpened first. Every seat leaves with a playbook and a 30-day plan.