Not testimonials, measured results. Internet and phone conversion, service revenue, CSI, and front-end gross, moved on the floor and held month over month.
Each engagement started with a measurement, ran on monthly onsite coaching, and was built to sustain, not spike. View the full case study or download the PDF.
Toyota of Katy was converting well below potential on both internet and phone. Five months of monthly onsite training lifted both channels together, and outperformed the entire TMNA district.
Thompson was converting internet leads at just 2%. Eight months of onsite consulting built the Thompson Customer VIP Experience, locking close rate above 10% for four straight months and setting the highest front-end gross in dealership history.
Cloninger Ford was answering phones but not converting them, with outbound nearly dormant. A monthly onsite engagement more than doubled inbound conversion (30→67%), revived outbound (38→70%), and lifted dollars-per-repair-order 54%, $412 to $635.
It starts with a measurement. One conversation, one written assessment, we'll show you where the gaps are before anything is signed.